3CX

SIP phone system with call queues, live chat and self-hosted or 3CX-hosted deployment.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: https://www.3cx.com/docs/manual/call-center-queues/

Properties · 4 set by this component

property	type	values	required	kind default	this component
callRecording	boolean	—	no	false	inherited
channelChat	boolean	—	no	false	▸ true
channelVoice	boolean	—	no	true	▸ true
edition · component property	enum	free \| smb \| pro \| enterprise	no	—	inherited
emergencyCalling	boolean	—	no	false	inherited
hosting · component property	enum	self-hosted \| 3cx-hosted	no	self-hosted	inherited
managed	boolean	—	no	false	▸ false
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	inherited
pollingStrategy · component property	enum	ring-all \| prioritized-hunt \| hunt-random-start \| round-robin \| longest-waiting \| hunt-by-threes-random \| hunt-by-threes-prioritized	no	—	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ fifo
simultaneousCalls · component property	integer	—	no	—	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "threecx", component: "threecx" }

Other Contact center products · 13

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Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# 3CX: SIP-based phone system with call queues and ring groups, offered as "3CX Hosted, self-host
3# or on-prem" across the FREE, SMB, PRO and ENT editions, whose PRO and ENT licences are sized in
4# simultaneous calls ("3CX Admin Manual"). Queue polling strategies include Ring All, Prioritized
5# Hunt, Hunt Random Start and Longest Waiting ("Call Queues & Ring Groups"), and Live Chat is a
6# built-in channel beside voice ("3CX Live Chat").
7schemaVersion: "1"
8type: "component"
9id: "threecx"
10kind: "contact-center"
11provider: "default"
12docs: "https://www.3cx.com/docs/manual/call-center-queues/"
13aliases: ["3CX"]
14defaults:
15  managed: false
16  channelVoice: true
17  channelChat: true
18  routing: "fifo"
19properties:
20  hosting:
21    type: "enum"
22    values: ["self-hosted", "3cx-hosted"]
23    default: "self-hosted"
24  edition:
25    type: "enum"
26    values: ["free", "smb", "pro", "enterprise"]
27  pollingStrategy:
28    type: "enum"
29    values: ["ring-all", "prioritized-hunt", "hunt-random-start", "round-robin", "longest-waiting", "hunt-by-threes-random", "hunt-by-threes-prioritized"]
30  simultaneousCalls:
31    type: "integer"

The same page as markdown, for an agent: /catalogue/components/threecx.md