Generic contact center

Contact centercontact-center

Vendor-neutral contact center. Use when the real product is not in the catalogue; every rule for this kind still applies.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: not recorded
Generic?: Vendor-neutral: the kind itself

Properties · 0 set by this component

property	type	values	required	default
callRecording	boolean	—	no	false
channelChat	boolean	—	no	false
channelVoice	boolean	—	no	true
emergencyCalling	boolean	—	no	false
managed	boolean	—	no	false
maxConcurrentContacts	integer	—	no	—
outboundDialing	boolean	—	no	false
recordingRetentionDays	integer	—	no	—
routing	enum	fifo \| skills-based \| attribute-based	no	fifo

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "contact-center", component: "contact-center" }

Other Contact center products · 13

Cloud Call Centeralibaba-cloud-call-centeralibabacloudcontact-center Amazon Connectaws-connectawscontact-center Asteriskasteriskcontact-center Five9five9contact-center FreePBXfreepbxcontact-center FreeSWITCHfreeswitchcontact-center Genesys Cloud CXgenesys-cloudcontact-center Kamailiokamailiocontact-center OpenSIPSopensipscontact-center Talkdesk CX Cloudtalkdeskcontact-center 3CXthreecxcontact-center Twilio Flextwilio-flexcontact-center Google Cloud CCaaSgoogle-ccaasgcpcontact-center

Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# The vendor-neutral contact center: the kind itself, with no product behind it. It sets no
3# defaults and adds no properties, so every required kind property stays required on the node.
4schemaVersion: "1"
5type: "component"
6id: "contact-center"
7kind: "contact-center"
8provider: "default"

The same page as markdown, for an agent: /catalogue/components/contact-center.md