Twilio Flex

Twilio-hosted programmable contact center routed by TaskRouter skills-based routing.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: https://www.twilio.com/docs/flex/admin-guide/core-concepts/voice

Properties · 5 set by this component

property	type	values	required	kind default	this component
callRecording	boolean	—	no	false	▸ false
channelChat	boolean	—	no	false	▸ true
channelVoice	boolean	—	no	true	▸ true
conversationRelay · component property	boolean	—	no	false	inherited
dualChannelRecording · component property	boolean	—	no	false	inherited
emergencyCalling	boolean	—	no	false	inherited
managed	boolean	—	no	false	▸ true
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ skills-based
taskChannel · component property	enum	voice \| chat \| sms \| video \| email \| default	no	—	inherited
uiHosting · component property	enum	twilio-hosted \| self-hosted	no	twilio-hosted	inherited
workerCapacityConfigurable · component property	boolean	—	no	true	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "twilio-flex", component: "twilio-flex" }

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Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# Twilio Flex: Twilio-hosted "digital engagement center for sales and customer support teams",
3# routed by TaskRouter, "a skills-based routing system that provides the heart of a contact center
4# that you can control from your code", with per-TaskChannel worker capacity ("Flex", "TaskRouter").
5# Call recording is off until it is turned on "on the Voice page in Flex Console", where dual-channel
6# recording is the preferred mode and is inbound only ("Core concepts: Voice").
7#
8# conversationRelay is Twilio ConversationRelay, a Programmable Voice feature: the TwiML <Connect><ConversationRelay>
9# noun turns a call's speech into text, streams it over a WebSocket to your application and speaks the replies with
10# a chosen TTS voice ("ConversationRelay", https://www.twilio.com/docs/voice/conversationrelay). No component in the
11# catalogue represents Twilio Voice alone, and Flex is the one that carries voice calls, so the flag sits here.
12schemaVersion: "1"
13type: "component"
14id: "twilio-flex"
15kind: "contact-center"
16provider: "default"
17docs: "https://www.twilio.com/docs/flex/admin-guide/core-concepts/voice"
18defaults:
19  managed: true
20  channelVoice: true
21  channelChat: true
22  routing: "skills-based"
23  callRecording: false
24properties:
25  taskChannel:
26    type: "enum"
27    values: ["voice", "chat", "sms", "video", "email", "default"]
28  dualChannelRecording:
29    type: "boolean"
30    default: false
31  workerCapacityConfigurable:
32    type: "boolean"
33    default: true
34  uiHosting:
35    type: "enum"
36    values: ["twilio-hosted", "self-hosted"]
37    default: "twilio-hosted"
38  conversationRelay:
39    type: "boolean"
40    default: false

The same page as markdown, for an agent: /catalogue/components/twilio-flex.md