FreePBX

Web administration GUI over Asterisk with queues, IVR and call recording modules.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: https://sangomakb.atlassian.net/wiki/spaces/PG/pages/24510614/Queues+Module+User+Guide

Properties · 4 set by this component

property	type	values	required	kind default	this component
callRecording	boolean	—	no	false	inherited
callRecordingMode · component property	enum	force \| yes \| dont-care \| no \| never	no	—	inherited
channelChat	boolean	—	no	false	▸ false
channelVoice	boolean	—	no	true	▸ true
emergencyCalling	boolean	—	no	false	inherited
managed	boolean	—	no	false	▸ false
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	inherited
queueStrategy · component property	enum	ringall \| leastrecent \| fewestcalls \| random \| rrmemory \| rrordered \| linear \| wrandom	no	ringall	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ fifo
telephonyEngine · component property	enum	asterisk	no	asterisk	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "freepbx", component: "freepbx" }

Other Contact center products · 13

Cloud Call Centeralibaba-cloud-call-centeralibabacloudcontact-center Amazon Connectaws-connectawscontact-center Asteriskasteriskcontact-center Generic contact centercontact-centercontact-center Five9five9contact-center FreeSWITCHfreeswitchcontact-center Genesys Cloud CXgenesys-cloudcontact-center Kamailiokamailiocontact-center OpenSIPSopensipscontact-center Talkdesk CX Cloudtalkdeskcontact-center 3CXthreecxcontact-center Twilio Flextwilio-flexcontact-center Google Cloud CCaaSgoogle-ccaasgcpcontact-center

Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# FreePBX: self-hosted open source web GUI that configures Asterisk, with modules for inbound
3# routes, queues and call recording ("FreePBX Open Source" documentation). "The default ring
4# strategy for queues is ringall", which rings all available agents until one answers ("Queues
5# Module User Guide"); recording is a per-queue and per-extension mode chosen from five options
6# rather than something the install turns on ("Call Recording walk through").
7schemaVersion: "1"
8type: "component"
9id: "freepbx"
10kind: "contact-center"
11provider: "default"
12docs: "https://sangomakb.atlassian.net/wiki/spaces/PG/pages/24510614/Queues+Module+User+Guide"
13defaults:
14  managed: false
15  channelVoice: true
16  channelChat: false
17  routing: "fifo"
18properties:
19  queueStrategy:
20    type: "enum"
21    values: ["ringall", "leastrecent", "fewestcalls", "random", "rrmemory", "rrordered", "linear", "wrandom"]
22    default: "ringall"
23  callRecordingMode:
24    type: "enum"
25    values: ["force", "yes", "dont-care", "no", "never"]
26  telephonyEngine:
27    type: "enum"
28    values: ["asterisk"]
29    default: "asterisk"

The same page as markdown, for an agent: /catalogue/components/freepbx.md