FreeSWITCH

Open source softswitch for voice, video and messaging with optional call center queues.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: https://developer.signalwire.com/freeswitch/applications/call-queues/

Properties · 6 set by this component

property	type	values	required	kind default	this component
callCenterModule · component property	boolean	—	no	false	inherited
callRecording	boolean	—	no	false	▸ false
channelChat	boolean	—	no	false	▸ false
channelVoice	boolean	—	no	true	▸ true
emergencyCalling	boolean	—	no	false	inherited
managed	boolean	—	no	false	▸ false
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	▸ false
queueStrategy · component property	enum	longest-idle-agent \| round-robin \| top-down \| agent-with-least-talk-time \| agent-with-fewest-calls \| sequentially-by-agent-order \| random \| ring-all	no	longest-idle-agent	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ fifo
videoSupport · component property	boolean	—	no	true	inherited
webrtc · component property	boolean	—	no	false	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "freeswitch", component: "freeswitch" }

Other Contact center products · 13

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Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# FreeSWITCH: self-hosted "open source platform for voice, video, and messaging", configured
3# through SIP profiles, with WebRTC and call recording covered by the manual ("FreeSWITCH Users
4# Manual"). Queueing is the optional mod_callcenter module, whose queue strategy defaults to
5# longest-idle-agent and which rings agents through tiers ("Chapter 22: Queues: FIFO and Call
6# Center"); recording of queue calls is not on unless the dialplan records the leg.
7schemaVersion: "1"
8type: "component"
9id: "freeswitch"
10kind: "contact-center"
11provider: "default"
12docs: "https://developer.signalwire.com/freeswitch/applications/call-queues/"
13defaults:
14  managed: false
15  channelVoice: true
16  channelChat: false
17  routing: "fifo"
18  callRecording: false
19  outboundDialing: false
20properties:
21  queueStrategy:
22    type: "enum"
23    values: ["longest-idle-agent", "round-robin", "top-down", "agent-with-least-talk-time", "agent-with-fewest-calls", "sequentially-by-agent-order", "random", "ring-all"]
24    default: "longest-idle-agent"
25  callCenterModule:
26    type: "boolean"
27    default: false
28  webrtc:
29    type: "boolean"
30    default: false
31  videoSupport:
32    type: "boolean"
33    default: true

The same page as markdown, for an agent: /catalogue/components/freeswitch.md