Amazon Connect

Managed omnichannel contact center with flows, queues, routing profiles and recording.

Provider: aws
Kind: Contact center
Category: Messaging
Official docs: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html

Properties · 6 set by this component

property	type	values	required	kind default	this component
callRecording	boolean	—	no	false	▸ true
channelChat	boolean	—	no	false	▸ true
channelVoice	boolean	—	no	true	▸ true
customerProfiles · component property	boolean	—	no	true	inherited
emailChannel · component property	boolean	—	no	true	inherited
emergencyCalling	boolean	—	no	false	inherited
identityManagement · component property	enum	connect-managed \| directory-service \| saml-2.0	no	—	inherited
liveMediaStreaming · component property	boolean	—	no	false	inherited
managed	boolean	—	no	false	▸ true
maxConcurrentChats · component property	integer	—	no	500	inherited
maxConcurrentContacts	integer	—	no	—	▸ 10
outboundDialing	boolean	—	no	false	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ skills-based
screenRecording · component property	boolean	—	no	false	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "connect", component: "aws-connect" }

Other Contact center products · 13

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Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# Amazon Connect: managed omnichannel contact center; agents serve queues through routing profiles
3# ("What is Connect Customer?"). Creating an instance makes S3 buckets for call recordings, chat
4# transcripts, reports, flow logs and email, so call recording and chat transcription are enabled at
5# instance level, chat is enabled by default, and screen recording and live media streaming are not
6# ("Create a Connect Customer instance"). Concurrent active calls per instance default to 10, chats
7# to 500 ("Connect Customer service quotas").
8schemaVersion: "1"
9type: "component"
10id: "aws-connect"
11kind: "contact-center"
12provider: "aws"
13docs: "https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html"
14defaults:
15  managed: true
16  channelVoice: true
17  channelChat: true
18  routing: "skills-based"
19  callRecording: true
20  maxConcurrentContacts: 10
21properties:
22  identityManagement:
23    type: "enum"
24    values: ["connect-managed", "directory-service", "saml-2.0"]
25  emailChannel:
26    type: "boolean"
27    default: true
28  screenRecording:
29    type: "boolean"
30    default: false
31  liveMediaStreaming:
32    type: "boolean"
33    default: false
34  customerProfiles:
35    type: "boolean"
36    default: true
37  maxConcurrentChats:
38    type: "integer"
39    default: 500

The same page as markdown, for an agent: /catalogue/components/aws-connect.md