Talkdesk CX Cloud

Cloud contact center routing voice and digital interactions through Studio flows.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: https://docs.talkdesk.com/docs/contact-center-overview

Properties · 4 set by this component

property	type	values	required	kind default	this component
callRecording	boolean	—	no	false	inherited
channelChat	boolean	—	no	false	▸ true
channelVoice	boolean	—	no	true	▸ true
digitalChannels · component property	enum	email \| chat \| sms \| social \| messaging	no	—	inherited
emergencyCalling	boolean	—	no	false	inherited
interactionRecording · component property	boolean	—	no	false	inherited
managed	boolean	—	no	false	▸ true
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ skills-based
studioFlows · component property	boolean	—	no	true	inherited
workforceEngagement · component property	boolean	—	no	false	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "talkdesk", component: "talkdesk" }

Other Contact center products · 13

Cloud Call Centeralibaba-cloud-call-centeralibabacloudcontact-center Amazon Connectaws-connectawscontact-center Asteriskasteriskcontact-center Generic contact centercontact-centercontact-center Five9five9contact-center FreePBXfreepbxcontact-center FreeSWITCHfreeswitchcontact-center Genesys Cloud CXgenesys-cloudcontact-center Kamailiokamailiocontact-center OpenSIPSopensipscontact-center 3CXthreecxcontact-center Twilio Flextwilio-flexcontact-center Google Cloud CCaaSgoogle-ccaasgcpcontact-center

Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# Talkdesk CX Cloud: vendor-run contact center platform whose applications share one data model and
3# route interactions across voice, digital messaging, email, chat, SMS and social through a unified
4# routing engine, with skill-based routing selecting the agent ("Talkdesk CX Cloud"). Studio builds
5# the flows, ring groups the target sets, and the Recordings API "allows recording conversations
6# automatically" ("Talkdesk developer documentation").
7schemaVersion: "1"
8type: "component"
9id: "talkdesk"
10kind: "contact-center"
11provider: "default"
12docs: "https://docs.talkdesk.com/docs/contact-center-overview"
13defaults:
14  managed: true
15  channelVoice: true
16  channelChat: true
17  routing: "skills-based"
18properties:
19  digitalChannels:
20    type: "enum"
21    values: ["email", "chat", "sms", "social", "messaging"]
22  studioFlows:
23    type: "boolean"
24    default: true
25  interactionRecording:
26    type: "boolean"
27    default: false
28  workforceEngagement:
29    type: "boolean"
30    default: false

The same page as markdown, for an agent: /catalogue/components/talkdesk.md