Five9

Cloud contact center with omnichannel routing, outbound dialers and quality management.

Provider: default
Kind: Contact center
Category: Messaging
Official docs: https://www.five9.com/products

Properties · 5 set by this component

property	type	values	required	kind default	this component
callRecording	boolean	—	no	false	inherited
channelChat	boolean	—	no	false	▸ true
channelVoice	boolean	—	no	true	▸ true
dialerMode · component property	enum	predictive \| power \| progressive \| preview \| manual	no	—	inherited
digitalChannels · component property	enum	email \| chat \| sms \| social \| video	no	—	inherited
emergencyCalling	boolean	—	no	false	inherited
managed	boolean	—	no	false	▸ true
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	▸ true
qualityManagement · component property	boolean	—	no	false	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ skills-based
workforceManagement · component property	boolean	—	no	false	inherited

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "five9", component: "five9" }

Other Contact center products · 13

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Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# Five9: vendor-run "Cloud Contact Center Software" whose omnichannel engagement covers voice,
3# email, chat, SMS, social messaging, video and mobile, routing interactions to "the right agent
4# every time" on skills and business rules ("Five9 products"). Outbound campaigns run through
5# Advanced Campaign Manager and quality management monitors voice and digital channels, so both
6# are platform capabilities rather than separate systems.
7schemaVersion: "1"
8type: "component"
9id: "five9"
10kind: "contact-center"
11provider: "default"
12docs: "https://www.five9.com/products"
13defaults:
14  managed: true
15  channelVoice: true
16  channelChat: true
17  routing: "skills-based"
18  outboundDialing: true
19properties:
20  dialerMode:
21    type: "enum"
22    values: ["predictive", "power", "progressive", "preview", "manual"]
23  digitalChannels:
24    type: "enum"
25    values: ["email", "chat", "sms", "social", "video"]
26  qualityManagement:
27    type: "boolean"
28    default: false
29  workforceManagement:
30    type: "boolean"
31    default: false

The same page as markdown, for an agent: /catalogue/components/five9.md