---
id: "five9"
type: "component"
kind: "contact-center"
provider: "default"
category: "messaging"
docs: "https://www.five9.com/products"
url: "https://localhost:3000/catalogue/components/five9"
---

# Five9

Cloud contact center with omnichannel routing, outbound dialers and quality management.

| | |
|---|---|
| Provider | [default](https://localhost:3000/catalogue?provider=default) |
| Kind | [Contact center](https://localhost:3000/catalogue/kinds/contact-center) |
| Category | Messaging |
| Official docs | [https://www.five9.com/products](https://www.five9.com/products) |

## Properties

| property | type | values | required | kind default | this component |
|---|---|---|---|---|---|
| `callRecording` | boolean | — | no | false | inherited |
| `channelChat` | boolean | — | no | false | **true** |
| `channelVoice` | boolean | — | no | true | **true** |
| `dialerMode` | enum | `predictive`, `power`, `progressive`, `preview`, `manual` | no | — | inherited |
| `digitalChannels` | enum | `email`, `chat`, `sms`, `social`, `video` | no | — | inherited |
| `emergencyCalling` | boolean | — | no | false | inherited |
| `managed` | boolean | — | no | false | **true** |
| `maxConcurrentContacts` | integer | — | no | — | inherited |
| `outboundDialing` | boolean | — | no | false | **true** |
| `qualityManagement` | boolean | — | no | false | inherited |
| `recordingRetentionDays` | integer | — | no | — | inherited |
| `routing` | enum | `fifo`, `skills-based`, `attribute-based` | no | "fifo" | **"skills-based"** |
| `workforceManagement` | boolean | — | no | false | inherited |

Bold values are the ones this component pins.

## Rules that apply · 0

No rule selects this kind or its category.

## Other products of the same kind · 13

- [Cloud Call Center](https://localhost:3000/catalogue/components/alibaba-cloud-call-center.md) `alibaba-cloud-call-center` — alibabacloud
- [Amazon Connect](https://localhost:3000/catalogue/components/aws-connect.md) `aws-connect` — aws
- [Asterisk](https://localhost:3000/catalogue/components/asterisk.md) `asterisk` — default
- [Generic contact center](https://localhost:3000/catalogue/components/contact-center.md) `contact-center` — default
- [FreePBX](https://localhost:3000/catalogue/components/freepbx.md) `freepbx` — default
- [FreeSWITCH](https://localhost:3000/catalogue/components/freeswitch.md) `freeswitch` — default
- [Genesys Cloud CX](https://localhost:3000/catalogue/components/genesys-cloud.md) `genesys-cloud` — default
- [Kamailio](https://localhost:3000/catalogue/components/kamailio.md) `kamailio` — default
- [OpenSIPS](https://localhost:3000/catalogue/components/opensips.md) `opensips` — default
- [Talkdesk CX Cloud](https://localhost:3000/catalogue/components/talkdesk.md) `talkdesk` — default
- [3CX](https://localhost:3000/catalogue/components/threecx.md) `threecx` — default
- [Twilio Flex](https://localhost:3000/catalogue/components/twilio-flex.md) `twilio-flex` — default
- [Google Cloud CCaaS](https://localhost:3000/catalogue/components/google-ccaas.md) `google-ccaas` — gcp

## Use it in a design

```yaml
nodes:
  - { id: "five9", component: "five9" }
```

## Source (`component` YAML, verbatim)

```yaml
# yaml-language-server: $schema=../../schema/component.schema.json
# Five9: vendor-run "Cloud Contact Center Software" whose omnichannel engagement covers voice,
# email, chat, SMS, social messaging, video and mobile, routing interactions to "the right agent
# every time" on skills and business rules ("Five9 products"). Outbound campaigns run through
# Advanced Campaign Manager and quality management monitors voice and digital channels, so both
# are platform capabilities rather than separate systems.
schemaVersion: "1"
type: "component"
id: "five9"
kind: "contact-center"
provider: "default"
docs: "https://www.five9.com/products"
defaults:
  managed: true
  channelVoice: true
  channelChat: true
  routing: "skills-based"
  outboundDialing: true
properties:
  dialerMode:
    type: "enum"
    values: ["predictive", "power", "progressive", "preview", "manual"]
  digitalChannels:
    type: "enum"
    values: ["email", "chat", "sms", "social", "video"]
  qualityManagement:
    type: "boolean"
    default: false
  workforceManagement:
    type: "boolean"
    default: false
```

Human page: https://localhost:3000/catalogue/components/five9