Cloud Call Center

alibabacloud Contact centeralibaba-cloud-call-center

Omnichannel contact centre with graphical IVR, skills-based routing, outbound dialling and call recording.

Provider: alibabacloud
Kind: Contact center
Category: Messaging
Official docs: https://www.alibabacloud.com/product/cloud-call-center
Also known as: CCC

Properties · 6 set by this component

property	type	values	required	kind default	this component
aiQualityInspection · component property	boolean	—	no	false	inherited
callRecording	boolean	—	no	false	▸ true
channelChat	boolean	—	no	false	▸ true
channelVoice	boolean	—	no	true	▸ true
emergencyCalling	boolean	—	no	false	inherited
ivr · component property	boolean	—	no	true	inherited
managed	boolean	—	no	false	▸ true
maxConcurrentContacts	integer	—	no	—	inherited
outboundDialing	boolean	—	no	false	▸ true
predictiveDialing · component property	boolean	—	no	false	inherited
recordingRetentionDays	integer	—	no	—	inherited
routing	enum	fifo \| skills-based \| attribute-based	no	fifo	▸ skills-based

Rules that apply · 0

Every rule whose selector covers this component's kind or its category. Whether a rule fires depends on the design: its properties, its edges and its groups.

No rule reads this kind yet. That is a gap, not a guarantee.

Use it in a design

nodes:
  - { id: "cloud-call-center", component: "alibaba-cloud-call-center" }

Other Contact center products · 13

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Source

1# yaml-language-server: $schema=../../schema/component.schema.json
2# Cloud Call Center, documented today as Cloud Contact Center: "an enterprise-grade omnichannel intelligent
3# contact center" on a cloud-native architecture ("What is Cloud Contact Center"). That page states it covers
4# phone hotlines, websites, mini-programs and apps, provides graphical IVR setup, 100% call recording,
5# predictive outbound dialling, intelligent quality inspection and call routing by customer segment and
6# business type, which is why voice, chat, outbound dialling, skills-based routing and recording are all on.
7# No recording retention period is documented, so none is set.
8schemaVersion: "1"
9type: "component"
10id: "alibaba-cloud-call-center"
11kind: "contact-center"
12provider: "alibabacloud"
13docs: "https://www.alibabacloud.com/product/cloud-call-center"
14aliases: ["CCC"]
15defaults:
16  managed: true
17  channelVoice: true
18  channelChat: true
19  outboundDialing: true
20  routing: "skills-based"
21  callRecording: true
22properties:
23  ivr:
24    type: "boolean"
25    default: true
26  predictiveDialing:
27    type: "boolean"
28    default: false
29  aiQualityInspection:
30    type: "boolean"
31    default: false

The same page as markdown, for an agent: /catalogue/components/alibaba-cloud-call-center.md