---
id: "alibaba-cloud-call-center"
type: "component"
kind: "contact-center"
provider: "alibabacloud"
category: "messaging"
aliases: "CCC"
docs: "https://www.alibabacloud.com/product/cloud-call-center"
url: "https://localhost:3000/catalogue/components/alibaba-cloud-call-center"
---

# Cloud Call Center

Omnichannel contact centre with graphical IVR, skills-based routing, outbound dialling and call recording.

| | |
|---|---|
| Provider | [alibabacloud](https://localhost:3000/catalogue?provider=alibabacloud) |
| Kind | [Contact center](https://localhost:3000/catalogue/kinds/contact-center) |
| Category | Messaging |
| Official docs | [https://www.alibabacloud.com/product/cloud-call-center](https://www.alibabacloud.com/product/cloud-call-center) |
| Also known as | CCC |

## Properties

| property | type | values | required | kind default | this component |
|---|---|---|---|---|---|
| `aiQualityInspection` | boolean | — | no | false | inherited |
| `callRecording` | boolean | — | no | false | **true** |
| `channelChat` | boolean | — | no | false | **true** |
| `channelVoice` | boolean | — | no | true | **true** |
| `emergencyCalling` | boolean | — | no | false | inherited |
| `ivr` | boolean | — | no | true | inherited |
| `managed` | boolean | — | no | false | **true** |
| `maxConcurrentContacts` | integer | — | no | — | inherited |
| `outboundDialing` | boolean | — | no | false | **true** |
| `predictiveDialing` | boolean | — | no | false | inherited |
| `recordingRetentionDays` | integer | — | no | — | inherited |
| `routing` | enum | `fifo`, `skills-based`, `attribute-based` | no | "fifo" | **"skills-based"** |

Bold values are the ones this component pins.

## Rules that apply · 0

No rule selects this kind or its category.

## Other products of the same kind · 13

- [Amazon Connect](https://localhost:3000/catalogue/components/aws-connect.md) `aws-connect` — aws
- [Asterisk](https://localhost:3000/catalogue/components/asterisk.md) `asterisk` — default
- [Generic contact center](https://localhost:3000/catalogue/components/contact-center.md) `contact-center` — default
- [Five9](https://localhost:3000/catalogue/components/five9.md) `five9` — default
- [FreePBX](https://localhost:3000/catalogue/components/freepbx.md) `freepbx` — default
- [FreeSWITCH](https://localhost:3000/catalogue/components/freeswitch.md) `freeswitch` — default
- [Genesys Cloud CX](https://localhost:3000/catalogue/components/genesys-cloud.md) `genesys-cloud` — default
- [Kamailio](https://localhost:3000/catalogue/components/kamailio.md) `kamailio` — default
- [OpenSIPS](https://localhost:3000/catalogue/components/opensips.md) `opensips` — default
- [Talkdesk CX Cloud](https://localhost:3000/catalogue/components/talkdesk.md) `talkdesk` — default
- [3CX](https://localhost:3000/catalogue/components/threecx.md) `threecx` — default
- [Twilio Flex](https://localhost:3000/catalogue/components/twilio-flex.md) `twilio-flex` — default
- [Google Cloud CCaaS](https://localhost:3000/catalogue/components/google-ccaas.md) `google-ccaas` — gcp

## Use it in a design

```yaml
nodes:
  - { id: "alibaba-cloud-call-center", component: "alibaba-cloud-call-center" }
```

## Source (`component` YAML, verbatim)

```yaml
# yaml-language-server: $schema=../../schema/component.schema.json
# Cloud Call Center, documented today as Cloud Contact Center: "an enterprise-grade omnichannel intelligent
# contact center" on a cloud-native architecture ("What is Cloud Contact Center"). That page states it covers
# phone hotlines, websites, mini-programs and apps, provides graphical IVR setup, 100% call recording,
# predictive outbound dialling, intelligent quality inspection and call routing by customer segment and
# business type, which is why voice, chat, outbound dialling, skills-based routing and recording are all on.
# No recording retention period is documented, so none is set.
schemaVersion: "1"
type: "component"
id: "alibaba-cloud-call-center"
kind: "contact-center"
provider: "alibabacloud"
docs: "https://www.alibabacloud.com/product/cloud-call-center"
aliases: ["CCC"]
defaults:
  managed: true
  channelVoice: true
  channelChat: true
  outboundDialing: true
  routing: "skills-based"
  callRecording: true
properties:
  ivr:
    type: "boolean"
    default: true
  predictiveDialing:
    type: "boolean"
    default: false
  aiQualityInspection:
    type: "boolean"
    default: false
```

Human page: https://localhost:3000/catalogue/components/alibaba-cloud-call-center