---
id: "aws-connect"
type: "component"
kind: "contact-center"
provider: "aws"
category: "messaging"
docs: "https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html"
url: "https://localhost:3000/catalogue/components/aws-connect"
---

# Amazon Connect

Managed omnichannel contact center with flows, queues, routing profiles and recording.

| | |
|---|---|
| Provider | [aws](https://localhost:3000/catalogue?provider=aws) |
| Kind | [Contact center](https://localhost:3000/catalogue/kinds/contact-center) |
| Category | Messaging |
| Official docs | [https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html) |

## Properties

| property | type | values | required | kind default | this component |
|---|---|---|---|---|---|
| `callRecording` | boolean | — | no | false | **true** |
| `channelChat` | boolean | — | no | false | **true** |
| `channelVoice` | boolean | — | no | true | **true** |
| `customerProfiles` | boolean | — | no | true | inherited |
| `emailChannel` | boolean | — | no | true | inherited |
| `emergencyCalling` | boolean | — | no | false | inherited |
| `identityManagement` | enum | `connect-managed`, `directory-service`, `saml-2.0` | no | — | inherited |
| `liveMediaStreaming` | boolean | — | no | false | inherited |
| `managed` | boolean | — | no | false | **true** |
| `maxConcurrentChats` | integer | — | no | 500 | inherited |
| `maxConcurrentContacts` | integer | — | no | — | **10** |
| `outboundDialing` | boolean | — | no | false | inherited |
| `recordingRetentionDays` | integer | — | no | — | inherited |
| `routing` | enum | `fifo`, `skills-based`, `attribute-based` | no | "fifo" | **"skills-based"** |
| `screenRecording` | boolean | — | no | false | inherited |

Bold values are the ones this component pins.

## Rules that apply · 0

No rule selects this kind or its category.

## Other products of the same kind · 13

- [Cloud Call Center](https://localhost:3000/catalogue/components/alibaba-cloud-call-center.md) `alibaba-cloud-call-center` — alibabacloud
- [Asterisk](https://localhost:3000/catalogue/components/asterisk.md) `asterisk` — default
- [Generic contact center](https://localhost:3000/catalogue/components/contact-center.md) `contact-center` — default
- [Five9](https://localhost:3000/catalogue/components/five9.md) `five9` — default
- [FreePBX](https://localhost:3000/catalogue/components/freepbx.md) `freepbx` — default
- [FreeSWITCH](https://localhost:3000/catalogue/components/freeswitch.md) `freeswitch` — default
- [Genesys Cloud CX](https://localhost:3000/catalogue/components/genesys-cloud.md) `genesys-cloud` — default
- [Kamailio](https://localhost:3000/catalogue/components/kamailio.md) `kamailio` — default
- [OpenSIPS](https://localhost:3000/catalogue/components/opensips.md) `opensips` — default
- [Talkdesk CX Cloud](https://localhost:3000/catalogue/components/talkdesk.md) `talkdesk` — default
- [3CX](https://localhost:3000/catalogue/components/threecx.md) `threecx` — default
- [Twilio Flex](https://localhost:3000/catalogue/components/twilio-flex.md) `twilio-flex` — default
- [Google Cloud CCaaS](https://localhost:3000/catalogue/components/google-ccaas.md) `google-ccaas` — gcp

## Use it in a design

```yaml
nodes:
  - { id: "aws-connect", component: "aws-connect" }
```

## Source (`component` YAML, verbatim)

```yaml
# yaml-language-server: $schema=../../schema/component.schema.json
# Amazon Connect: managed omnichannel contact center; agents serve queues through routing profiles
# ("What is Connect Customer?"). Creating an instance makes S3 buckets for call recordings, chat
# transcripts, reports, flow logs and email, so call recording and chat transcription are enabled at
# instance level, chat is enabled by default, and screen recording and live media streaming are not
# ("Create a Connect Customer instance"). Concurrent active calls per instance default to 10, chats
# to 500 ("Connect Customer service quotas").
schemaVersion: "1"
type: "component"
id: "aws-connect"
kind: "contact-center"
provider: "aws"
docs: "https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html"
defaults:
  managed: true
  channelVoice: true
  channelChat: true
  routing: "skills-based"
  callRecording: true
  maxConcurrentContacts: 10
properties:
  identityManagement:
    type: "enum"
    values: ["connect-managed", "directory-service", "saml-2.0"]
  emailChannel:
    type: "boolean"
    default: true
  screenRecording:
    type: "boolean"
    default: false
  liveMediaStreaming:
    type: "boolean"
    default: false
  customerProfiles:
    type: "boolean"
    default: true
  maxConcurrentChats:
    type: "integer"
    default: 500
```

Human page: https://localhost:3000/catalogue/components/aws-connect