---
id: "contact-center"
type: "component"
kind: "contact-center"
provider: "default"
category: "messaging"
url: "https://localhost:3000/catalogue/components/contact-center"
---

# Generic contact center

Vendor-neutral contact center. Use when the real product is not in the catalogue; every rule for this kind still applies.

| | |
|---|---|
| Provider | [default](https://localhost:3000/catalogue?provider=default) |
| Kind | [Contact center](https://localhost:3000/catalogue/kinds/contact-center) |
| Category | Messaging |
| Official docs | not recorded |
| Generic? | Vendor-neutral: the kind itself |

## Properties

| property | type | values | required | default |
|---|---|---|---|---|
| `callRecording` | boolean | — | no | false |
| `channelChat` | boolean | — | no | false |
| `channelVoice` | boolean | — | no | true |
| `emergencyCalling` | boolean | — | no | false |
| `managed` | boolean | — | no | false |
| `maxConcurrentContacts` | integer | — | no | — |
| `outboundDialing` | boolean | — | no | false |
| `recordingRetentionDays` | integer | — | no | — |
| `routing` | enum | `fifo`, `skills-based`, `attribute-based` | no | "fifo" |

## Rules that apply · 0

No rule selects this kind or its category.

## Other products of the same kind · 13

- [Cloud Call Center](https://localhost:3000/catalogue/components/alibaba-cloud-call-center.md) `alibaba-cloud-call-center` — alibabacloud
- [Amazon Connect](https://localhost:3000/catalogue/components/aws-connect.md) `aws-connect` — aws
- [Asterisk](https://localhost:3000/catalogue/components/asterisk.md) `asterisk` — default
- [Five9](https://localhost:3000/catalogue/components/five9.md) `five9` — default
- [FreePBX](https://localhost:3000/catalogue/components/freepbx.md) `freepbx` — default
- [FreeSWITCH](https://localhost:3000/catalogue/components/freeswitch.md) `freeswitch` — default
- [Genesys Cloud CX](https://localhost:3000/catalogue/components/genesys-cloud.md) `genesys-cloud` — default
- [Kamailio](https://localhost:3000/catalogue/components/kamailio.md) `kamailio` — default
- [OpenSIPS](https://localhost:3000/catalogue/components/opensips.md) `opensips` — default
- [Talkdesk CX Cloud](https://localhost:3000/catalogue/components/talkdesk.md) `talkdesk` — default
- [3CX](https://localhost:3000/catalogue/components/threecx.md) `threecx` — default
- [Twilio Flex](https://localhost:3000/catalogue/components/twilio-flex.md) `twilio-flex` — default
- [Google Cloud CCaaS](https://localhost:3000/catalogue/components/google-ccaas.md) `google-ccaas` — gcp

## Use it in a design

```yaml
nodes:
  - { id: "contact-center", component: "contact-center" }
```

## Source (`component` YAML, verbatim)

```yaml
# yaml-language-server: $schema=../../schema/component.schema.json
# The vendor-neutral contact center: the kind itself, with no product behind it. It sets no
# defaults and adds no properties, so every required kind property stays required on the node.
schemaVersion: "1"
type: "component"
id: "contact-center"
kind: "contact-center"
provider: "default"
```

Human page: https://localhost:3000/catalogue/components/contact-center