---
id: "threecx"
type: "component"
kind: "contact-center"
provider: "default"
category: "messaging"
aliases: "3CX"
docs: "https://www.3cx.com/docs/manual/call-center-queues/"
url: "https://localhost:3000/catalogue/components/threecx"
---

# 3CX

SIP phone system with call queues, live chat and self-hosted or 3CX-hosted deployment.

| | |
|---|---|
| Provider | [default](https://localhost:3000/catalogue?provider=default) |
| Kind | [Contact center](https://localhost:3000/catalogue/kinds/contact-center) |
| Category | Messaging |
| Official docs | [https://www.3cx.com/docs/manual/call-center-queues/](https://www.3cx.com/docs/manual/call-center-queues/) |

## Properties

| property | type | values | required | kind default | this component |
|---|---|---|---|---|---|
| `callRecording` | boolean | — | no | false | inherited |
| `channelChat` | boolean | — | no | false | **true** |
| `channelVoice` | boolean | — | no | true | **true** |
| `edition` | enum | `free`, `smb`, `pro`, `enterprise` | no | — | inherited |
| `emergencyCalling` | boolean | — | no | false | inherited |
| `hosting` | enum | `self-hosted`, `3cx-hosted` | no | "self-hosted" | inherited |
| `managed` | boolean | — | no | false | **false** |
| `maxConcurrentContacts` | integer | — | no | — | inherited |
| `outboundDialing` | boolean | — | no | false | inherited |
| `pollingStrategy` | enum | `ring-all`, `prioritized-hunt`, `hunt-random-start`, `round-robin`, `longest-waiting`, `hunt-by-threes-random`, `hunt-by-threes-prioritized` | no | — | inherited |
| `recordingRetentionDays` | integer | — | no | — | inherited |
| `routing` | enum | `fifo`, `skills-based`, `attribute-based` | no | "fifo" | **"fifo"** |
| `simultaneousCalls` | integer | — | no | — | inherited |

Bold values are the ones this component pins.

## Rules that apply · 0

No rule selects this kind or its category.

## Other products of the same kind · 13

- [Cloud Call Center](https://localhost:3000/catalogue/components/alibaba-cloud-call-center.md) `alibaba-cloud-call-center` — alibabacloud
- [Amazon Connect](https://localhost:3000/catalogue/components/aws-connect.md) `aws-connect` — aws
- [Asterisk](https://localhost:3000/catalogue/components/asterisk.md) `asterisk` — default
- [Generic contact center](https://localhost:3000/catalogue/components/contact-center.md) `contact-center` — default
- [Five9](https://localhost:3000/catalogue/components/five9.md) `five9` — default
- [FreePBX](https://localhost:3000/catalogue/components/freepbx.md) `freepbx` — default
- [FreeSWITCH](https://localhost:3000/catalogue/components/freeswitch.md) `freeswitch` — default
- [Genesys Cloud CX](https://localhost:3000/catalogue/components/genesys-cloud.md) `genesys-cloud` — default
- [Kamailio](https://localhost:3000/catalogue/components/kamailio.md) `kamailio` — default
- [OpenSIPS](https://localhost:3000/catalogue/components/opensips.md) `opensips` — default
- [Talkdesk CX Cloud](https://localhost:3000/catalogue/components/talkdesk.md) `talkdesk` — default
- [Twilio Flex](https://localhost:3000/catalogue/components/twilio-flex.md) `twilio-flex` — default
- [Google Cloud CCaaS](https://localhost:3000/catalogue/components/google-ccaas.md) `google-ccaas` — gcp

## Use it in a design

```yaml
nodes:
  - { id: "threecx", component: "threecx" }
```

## Source (`component` YAML, verbatim)

```yaml
# yaml-language-server: $schema=../../schema/component.schema.json
# 3CX: SIP-based phone system with call queues and ring groups, offered as "3CX Hosted, self-host
# or on-prem" across the FREE, SMB, PRO and ENT editions, whose PRO and ENT licences are sized in
# simultaneous calls ("3CX Admin Manual"). Queue polling strategies include Ring All, Prioritized
# Hunt, Hunt Random Start and Longest Waiting ("Call Queues & Ring Groups"), and Live Chat is a
# built-in channel beside voice ("3CX Live Chat").
schemaVersion: "1"
type: "component"
id: "threecx"
kind: "contact-center"
provider: "default"
docs: "https://www.3cx.com/docs/manual/call-center-queues/"
aliases: ["3CX"]
defaults:
  managed: false
  channelVoice: true
  channelChat: true
  routing: "fifo"
properties:
  hosting:
    type: "enum"
    values: ["self-hosted", "3cx-hosted"]
    default: "self-hosted"
  edition:
    type: "enum"
    values: ["free", "smb", "pro", "enterprise"]
  pollingStrategy:
    type: "enum"
    values: ["ring-all", "prioritized-hunt", "hunt-random-start", "round-robin", "longest-waiting", "hunt-by-threes-random", "hunt-by-threes-prioritized"]
  simultaneousCalls:
    type: "integer"
```

Human page: https://localhost:3000/catalogue/components/threecx