---
id: "google-ccaas"
type: "component"
kind: "contact-center"
provider: "gcp"
category: "messaging"
docs: "https://docs.cloud.google.com/contact-center/ccai-platform/docs/setup-agents-channels"
url: "https://localhost:3000/catalogue/components/google-ccaas"
---

# Google Cloud CCaaS

Full-stack contact centre queuing and routing voice, chat, SMS and email contacts.

| | |
|---|---|
| Provider | [gcp](https://localhost:3000/catalogue?provider=gcp) |
| Kind | [Contact center](https://localhost:3000/catalogue/kinds/contact-center) |
| Category | Messaging |
| Official docs | [https://docs.cloud.google.com/contact-center/ccai-platform/docs/setup-agents-channels](https://docs.cloud.google.com/contact-center/ccai-platform/docs/setup-agents-channels) |

## Properties

| property | type | values | required | kind default | this component |
|---|---|---|---|---|---|
| `callRecording` | boolean | — | no | false | inherited |
| `channelChat` | boolean | — | no | false | **true** |
| `channelEmail` | boolean | — | no | true | inherited |
| `channelSms` | boolean | — | no | true | inherited |
| `channelVoice` | boolean | — | no | true | **true** |
| `emergencyCalling` | boolean | — | no | false | inherited |
| `managed` | boolean | — | no | false | **true** |
| `maxConcurrentContacts` | integer | — | no | — | inherited |
| `outboundCampaign` | enum | `none`, `preview`, `progressive`, `predictive` | no | "none" | inherited |
| `outboundDialing` | boolean | — | no | false | inherited |
| `recordingRetentionDays` | integer | — | no | — | inherited |
| `routing` | enum | `fifo`, `skills-based`, `attribute-based` | no | "fifo" | inherited |
| `virtualAgentIntegration` | boolean | — | no | false | inherited |
| `voiceTransport` | enum | `pstn`, `webrtc` | no | "pstn" | inherited |

Bold values are the ones this component pins.

## Rules that apply · 0

No rule selects this kind or its category.

## Other products of the same kind · 13

- [Cloud Call Center](https://localhost:3000/catalogue/components/alibaba-cloud-call-center.md) `alibaba-cloud-call-center` — alibabacloud
- [Amazon Connect](https://localhost:3000/catalogue/components/aws-connect.md) `aws-connect` — aws
- [Asterisk](https://localhost:3000/catalogue/components/asterisk.md) `asterisk` — default
- [Generic contact center](https://localhost:3000/catalogue/components/contact-center.md) `contact-center` — default
- [Five9](https://localhost:3000/catalogue/components/five9.md) `five9` — default
- [FreePBX](https://localhost:3000/catalogue/components/freepbx.md) `freepbx` — default
- [FreeSWITCH](https://localhost:3000/catalogue/components/freeswitch.md) `freeswitch` — default
- [Genesys Cloud CX](https://localhost:3000/catalogue/components/genesys-cloud.md) `genesys-cloud` — default
- [Kamailio](https://localhost:3000/catalogue/components/kamailio.md) `kamailio` — default
- [OpenSIPS](https://localhost:3000/catalogue/components/opensips.md) `opensips` — default
- [Talkdesk CX Cloud](https://localhost:3000/catalogue/components/talkdesk.md) `talkdesk` — default
- [3CX](https://localhost:3000/catalogue/components/threecx.md) `threecx` — default
- [Twilio Flex](https://localhost:3000/catalogue/components/twilio-flex.md) `twilio-flex` — default

## Use it in a design

```yaml
nodes:
  - { id: "google-ccaas", component: "google-ccaas" }
```

## Source (`component` YAML, verbatim)

```yaml
# yaml-language-server: $schema=../../schema/component.schema.json
# Google Cloud CCaaS (CCAI Platform): full-stack contact centre that queues and routes
# customer interactions. "Setting up and assigning agents to channels and queues": IVR
# voice, web and mobile chat, SMS and email channels, agents assigned to queues, and
# preview, progressive or predictive outbound campaigns configured per queue.
schemaVersion: "1"
type: "component"
id: "google-ccaas"
kind: "contact-center"
provider: "gcp"
docs: "https://docs.cloud.google.com/contact-center/ccai-platform/docs/setup-agents-channels"
defaults:
  channelVoice: true
  channelChat: true
  managed: true
properties:
  channelSms:
    type: "boolean"
    default: true
  channelEmail:
    type: "boolean"
    default: true
  outboundCampaign:
    type: "enum"
    values: ["none", "preview", "progressive", "predictive"]
    default: "none"
  voiceTransport:
    type: "enum"
    values: ["pstn", "webrtc"]
    default: "pstn"
  virtualAgentIntegration:
    type: "boolean"
    default: false
```

Human page: https://localhost:3000/catalogue/components/google-ccaas